Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Telegram Relay.

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account Information

  • Email address and password
  • Name and contact information
  • Telegram account details (with your permission)
  • Billing and payment information

Usage Information

  • Service usage patterns and preferences
  • Channel configurations and relay settings
  • Performance metrics and analytics data
  • Log files and error reports

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • Provide and maintain our signal copying services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage and trends
  • Detect, investigate, and prevent security incidents
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and analytics services.

Legal Requirements

We may disclose information if required by law or in response to valid legal requests from government authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits and vulnerability assessments.

Monitoring

Continuous monitoring for suspicious activities and potential threats.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access

Request access to your personal information

Correction

Request correction of inaccurate information

Deletion

Request deletion of your personal information

Portability

Request a copy of your data in a portable format

Opt-out

Opt out of certain data processing activities

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:

Essential cookies for service functionality
Analytics cookies to understand usage patterns
Preference cookies to remember your settings

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

  • Account information: Until you delete your account or request deletion
  • Usage data: Up to 2 years for analytics and service improvement
  • Billing information: As required by law and accounting standards
  • Support communications: Up to 3 years for quality assurance

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email:

support@telegramrelay.com

Data Protection Officer:

privacy@telegramrelay.com